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Customer Support Options

MyCaseRecords support team is ready to help you get the most out of your investment. We have both technical process and behavioral health experts to find the best solutions for you. The support events are logged, monitored and reviewed for quality and further improvement purposes. In addition, to our always-Free 24/7 email support, we offer 3 levels of combination, Free and paid, ongoing multi-channel customer support for those that may require some additional assistance.

Level 1 - included with basic subscription

  • Up to 5 support cases per month
  • Multichannel customer service: email, phone, web
  • Live phone support, business hours, 9:00am to 5:00pm (PST)
    (excluding holidays)
  • Email support (24h response)

Level 2 - $150/month

  • Up to 10 support cases per month
  • Multichannel customer service: email, phone, web
  • Live phone support, 7 days a week, 9:00am to 5:00pm (PST)
    (excluding holidays)
  • Email support (6 business hour response time)

Level 3 - $225/month

  • Unlimited support cases per month
  • Multichannel customer service: email, phone, web
  • Live phone support, 24/7 (excluding holidays)
    (excluding holidays)
  • Email support (4 hour response time)
  • 5 Professional Services/Developer hours per year
  • Assigned Account Manager
(available in the United States and Canada)
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MyCaseRecords is web based practice management software for substance abuse counselors and other behavioral health professionals. MyCaseRecords case management system assists in increasing operational efficiency of drug rehabilitation centers and other substance abuse facilities. Features include automation of treatment plans & notes, workflow & document management.