Customer Support

Some of the behavioral health facility owners and directors have experienced increased operating costs in today's uncertain economy while having to become tolerant of poor, sometimes non-existent customer support. MyCaseRecords team thinks that is absolutely unacceptable. Given that we do not profit from charging you any large up-front fees, we know we cannot be idle and have to earn your business every single day. We are fully committed to supporting our customers. We track our performance by distributing customer satisfaction surveys to every user, every year. We use the survey results to guide our business to be responsive to our customers' needs and improve the user experience. MyCaseRecords team considers your facility's success our most important job, because then we succeed together.

Our support team understands your facility needs, because the members of this team come from behavioral health facilities just like yours. They have first-hand experience in the fields of behavioral health and alcohol and drug rehabilitation programs as counselors, facility directors, owners, program managers, secretaries and auditors. MyCaseRecords support team also comprises of system analysts, hardware engineers and technical support specialists with operating system and database expertise, all working together to assist our clients. MyCaseRecords continuously trains its staff in latest programs and cutting-edge technology to insure dependable quality of service. In addition, to our free 24/7 email customer support, we offer 3 levels of combination, free and paid, on-going multi-channel customer support for those that may require some additional assistance (click here to review our plans). All support events are logged, monitored and reviewed for quality and further improvement purposes.

We offer implementation assistance, custom programming and data conversion services to ensure that your system is set up efficiently and on schedule. Our top-notch education department offers instructor-led training for you and your staff at our classroom facility or at your site. When you need to plan for future expansion, our comprehensive technical and product consulting services can help. Starting with implementation, MyCaseRecords is here for you every step of the way! We offer implementation assistance, custom programming and data conversion services to ensure that your system is set up efficiently and on schedule. Our top-notch education department offers instructor-led training for you and your staff at our classroom facility or at your site. When you need to plan for future expansion, our comprehensive technical and product consulting services can help. Starting with implementation, MyCaseRecords is here for you every step of the way!